Privacy Policy

Last updated: March 20, 2026

1. Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Data: Name, email address, phone number, and company information you voluntarily provide when contacting us, signing up, or purchasing a plan.
• Payment Data: Payment and billing information is processed securely through Stripe. We do not store your full credit card details on our servers.
• Call & Voice Data: When you use our AI voice agent services, call recordings, transcripts, and interaction data may be collected to provide and improve the service.
• Usage Data: Information your browser sends automatically, including IP address, browser type, pages visited, time spent, and referring URLs.
• Cookies & Tracking: We use cookies and similar tracking technologies to enhance your experience and analyze site usage.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our AI voice agent services
• Process transactions and send related information including purchase confirmations
• Respond to inquiries, questions, and customer support requests
• Send administrative information, updates, and service-related communications
• Improve, personalize, and expand our website and services
• Understand and analyze how you use our services to improve user experience
• Develop new products, services, features, and functionality
• Comply with legal obligations and enforce our terms

3. Third-Party Services

Our services are powered by trusted third-party providers. By using Oply AI, you acknowledge that your data may also be processed by:

• Vapi – AI voice infrastructure and call processing
• Twilio – Telephony, SMS, and call routing services
• OpenAI – AI language model processing for intelligent responses
• Stripe – Secure payment processing

Each of these providers has their own privacy policies governing the use of your information. We encourage you to review them.

4. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Call recordings and transcripts are retained for 90 days by default, unless you request earlier deletion.

5. Data Security

We implement industry-standard administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access and receive a copy of your personal data
• The right to correct inaccurate or incomplete data
• The right to request deletion of your personal data
• The right to restrict or object to processing of your data
• The right to data portability
• The right to withdraw consent at any time

To exercise any of these rights, please contact us at hello@oplyai.com.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately and we will take steps to remove that information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.