How fast can we go live?
2 business days after your calendar is connected and you approve the full knowledge base. If the calendar and the approved knowledge base are both in on a Tuesday, the earliest go-live date is Thursday. If both are in on a Friday, the earliest date is the following Tuesday. Weekends do not count. A missing file pauses the clock. The date is not a promise of a specific hour.
Do you cover nights and weekends?
Yes. Every plan is 24/7. After Hours is included. It is not an extra fee.
Do callers dial a new number?
Usually no. They keep dialing the number you already publish — on the truck, on Google, or on your website. Oply is the destination. If you add or port a line (extra number $19 a month), we explain that path on the access call.
Will you switch our landline hour by hour?
Not on our own. Setup depends on your carrier and phone system, and we walk you through it at go-live. Open hours can stay with your staff if you want. Closed, busy, or no-answer can forward to Oply. There is no automatic hour-by-hour flip.
Can our staff still answer when we are open?
Yes, if you want. Open hours can stay with your staff. Closed, busy, or no-answer goes to Oply. We write that routing with you at go-live.
What does CRM Sync cost?
$99 a month, if you add it. We configure and test a webhook in your Zapier or Make. If you use HubSpot and you skip Zapier, we connect the same fields in your HubSpot. There is no Connect button. Clinic calls are not synced.
Who is this for?
Any business that takes phone calls. Offices, clinics (scheduling only), shops, trades, law, property, salons, and churches.
Is there a contract?
Setup includes the first 30 days of service. Month-to-month billing starts on day 31.
Do you text customers?
No. There is no SMS on these plans.
Do I give you my calendar password?
No. You click a Google or Microsoft Allow link for a booking calendar only. You can revoke access anytime.
What support is included?
Every plan includes 2 knowledge-base / prompt edits per month. Unused edits do not roll. Extra edits are $49 each. Standard and Growth include one 30-min quarterly call with Jason (a no-show does not roll). Starter is async support only — no founder meeting.
What counts as an edit?
An edit is one written change — hours, services, greeting, transfer rules, or a new FAQ. A rebuild, new vertical, new calendar, new number, new CRM, or a strategy call is not an edit.